ProAudioSuppliers.com Shipping Information


Even a great shopping experience can be ruined by a horrible shipping fiasco. ProAudioSuppliers.com relies on professional couriers to make sure your professional audio and video equipment purchases arrive promptly and in good condition. Please be aware of the following shipping details as they may impact your purchases and overall experience with us.

CUSTOMER SERVICE FIRST
Our team will contact you using the contact information you provide (via phone or email or both) for each purchase made with ProAudioSuppliers.com before your order is charged to your credit card. This extra step of personal customer service allows us to answer any questions you may have about your purchase, as well as to verify final shipping arrangements and details, costs and transit times.

ProAudioSuppliers.com maintains performance files on our couriers. If you experience difficulties, rudeness, excessive damage or any service that is “noteworthy” (good or bad) with your courier we’d like to know about it – it’s important to us to use only those couriers who appreciate our business and treat our customers with respect.

RATES:
Rates are subject to change based on the weight of the items you purchase.

SPECIAL SHIPPING SITUATIONS:
Due to unique weight and size, certain items MAY incur additional shipping charges, in addition to the standard shipping charge. Such items MAY include speaker cabinets, amplifiers, cases and racks.

GENERAL SHIPPING GUIDELINES:
Our daily cut off for same-day shipping is 11:00am pacific. If you order after 11:00am pacific, your order will ship out the following BUSINESS day (Monday through Friday in most cases).

If you want SATURDAY delivery, especially if you are ordering late on a Thursday or Friday, you MUST e-mail us at sales@proaudiosuppliers.com to let us know. Otherwise, your item will most likely be shipped for Monday delivery.


As with all of your orders with ProAudiosuppliers.com, a member of our team will contact you (normally within twenty four [24] hours of your order) to solidify your shipping preferences and arrangements; upon your approval, final shipping charges will be calculated and charged to your order separately.

Based on the contact information you provide during your purchase, a member of our team will contact you about your order. Be sure to monitor your email inbox and/or telephone number for a contact from ProAudioSuppliers.com. For those of you with SPAM filters and email filtering utilities, please make sure to add the following senders to your friend list, whitelist, accepted list, safe list, etc.
  • @proaudiosuppliers.com
If you “white flag” our domain, this will allow our team members to contact you concerning your order. We support a strict no-spam policy and encourage you to report ANY unwanted contact from our email system so that we can remedy the situation promptly.


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We hope this information is helpful to you. Should you have any further questions regarding our shipping policies, please feel free to contact us at shipping@proaudiosuppliers.com. Thanks for shopping with ProAudioSuppliers.com.


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